Return & Refund Policy
Last Updated: 07/09/2026
At Oath Organic, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, please contact us and our team will assist you.
1. Return Eligibility
You may request a return or replacement within 7 days of receiving your order for eligible products.
To qualify, the product should generally:
- Be unused and unopened
- Be in its original packaging
- Include original labels, accessories, and other included items where applicable
- Not have been damaged due to misuse, improper storage, or handling by the customer
For hygiene, safety, and product-quality reasons, certain products may have additional return restrictions.
2. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Expired
- Different from the product you ordered
- Missing from your order
Please contact us at oathorganic@gmail.com as soon as possible, preferably within 48 hours of delivery.
Please provide your order number and clear photographs/videos of the product and packaging where requested.
After reviewing the issue, we may provide:
- A replacement
- An exchange
- A refund
- Another appropriate resolution
The resolution will depend on the nature of the issue and product availability.
3. How to Request a Return
To request a return, contact:
Email: oathorganic@gmail.com
Phone: 096667 72726
Please provide:
- Order number
- Name
- Product name
- Reason for return
- Relevant photographs/videos
Please do not send a product back without receiving return instructions from Oath Organic.
4. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, perishability, or applicable restrictions.
These may include:
- Opened or used food products
- Opened or used personal-care products
- Perishable products
- Products specifically marked as non-returnable
- Products damaged through customer misuse or improper storage
- Products returned after the applicable return period
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
5. Exchanges & Replacements
Where an exchange or replacement is approved, it will be subject to product availability.
If the same product is unavailable, Oath Organic may provide another appropriate resolution, including a refund where applicable.
6. Return Shipping Costs
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Oath Organic will bear the reasonable return shipping cost where applicable.
For other approved returns, the customer may be responsible for return shipping costs, subject to applicable law and the specific product's return conditions.
7. Refund Process
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will generally be initiated to the original payment method.
Refund processing time: 5–7 business days after approval.
The time taken for the amount to appear in your bank account or payment method may vary depending on your bank, card issuer, UPI provider, or payment service provider.
8. Shipping Charges
Original shipping charges are generally non-refundable, except where the return is caused by an error attributable to Oath Organic or where a refund of such charges is required under applicable law.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Cancellation requests may not be possible once an order has been processed, packed, or dispatched.
If the order has already been dispatched, you may need to follow the applicable return process.
10. Contact Us
For any return, replacement, exchange, or refund-related assistance:
Oath Organic
Email: oathorganic@gmail.com
Phone: 96667 72726
Business Address: 65/4, Kukatpally Housing Board Colony, LIG, K P H B Phase 4, Kukatpally, Hyderabad, Telangana 500085